Your Privacy Matters

Your privacy is important to us. This policy explains what data we collect, how we use it, and how we protect it.

1. Information We Collect

• Personal Information: Includes your name, email address, phone number, and any other data you provide during registration or usage of our services.
• Usage Data: Information collected automatically such as IP address, browser type, device information, pages visited, time spent on each page, and other analytics.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, track site usage, and remember preferences. You can control cookie usage through your browser settings.
• Survey Data: Responses and information provided during survey participation, which may include sensitive health-related data.

2. Use of Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services.
• Improve, personalize, and enhance user experience.
• Analyze trends, monitor usage, and optimize our site's performance.
• Communicate updates, service announcements, and promotional offers.
• Conduct research and analysis to improve care and services.
• Ensure compliance with legal obligations, including HIPAA.

3. Data Security

We take your privacy seriously and have implemented strict security measures, including encryption, secure data transmission, and restricted access to data, to protect personal information in compliance with HIPAA guidelines. Despite these measures, no security system is completely impenetrable, and we cannot guarantee the security of your data.

4. Your Rights and Choices

You have certain rights regarding your data, including:

• Access: Request access to the personal information we hold about you.
• Correction: Update or correct your information if it is inaccurate or incomplete.
• Deletion: Request the deletion of your personal data under certain circumstances, including if it is no longer necessary for the purposes for which it was collected.
• Data Portability: Request a copy of your personal data in a machine-readable format.
• Opt-Out: You may opt out of certain communications, including marketing emails, through settings in your account or by contacting us.

5. Third-Party Services and Data Sharing

We may share data with third-party service providers to help us operate, provide, and maintain our services. These third parties are required to maintain the confidentiality of your data and are prohibited from using your information for any other purpose. We do not sell your personal information to any third party.

Data may also be shared within the same community (e.g., healthcare providers and staff) to facilitate care, with appropriate safeguards and user consent.

6. Retention of Information

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and business needs. Upon termination of your account or at your request, we will delete or anonymize your personal data, subject to legal obligations to retain specific data.

7. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the U.S. where our servers are located. We take steps to ensure that your data is treated securely and in accordance with this privacy policy.

8. Changes to This Policy

We may update our privacy practices periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly. We will notify users of significant changes via email or through the platform.

9. Contact Us

If you have questions regarding our privacy practices, data handling, or need to exercise your rights, please contact us at support@guidepathportal.com.